Progressive Industries EMS Warranty-My Story

[GrampaKilt]

It seems there was a time that the lifetime warranty on PI products only applied if the units were installed by authorized dealers. Herein is my experience-it couldn't be more the opposite.

The install of EMS-LCHW30 was all good until I decided to add a remote bypass rocker switch. I didn't do adequate research on the wiring, and my rudimentary knowledge of electronic circuitry clearly was not adequate. The EMS became 'dead'. Thinking I could just change out a module, I called tech support. They would need more information, but just before ending the call, I mentioned a burning smell when applying power to the unit. Immediately, the tech fellow says he needs talk to a senior tech and would call back. Senior tech called back stating PI will replace the whole unit under warranty.

GK-'but assuredly this is my fault'.

Tech-'who says assuredly, nowadays? That's OK and BTW, one of the remote bypass wires connects to a blank terminal under the input neutral.'

GK-'I will name my first born after you' or something like that...

The replacement unit arrived yesterday. GK

[Paul]

That is good service! Good to know