Quote from: whitecastleman on August 13, 2015, 04:27:13 PM
Hi Christian and Taylor-
Welcome to this group. I'm a bit confused about your relationship with LivinLite, though, since your email has Crossroad RV in it. What is the connection between the two groups?
Glad to hear that LL is reaching out to its customer base. I've been an enthusiastic owner of my QS 6.0 since 2012 and recently had an extremely unpleasant experience trying to order a part directly from LL. Frankly, I felt that I was lied to and in frustration I just canceled my order and took my business elsewhere (and received super customer service from the other company). Anyway, as you review the various forums you will find that the LL owners are very loyal and are big promoters of the product. Welcome!
Hi There!
Livin Lite was purchased by Thor a while back, and is now sharing a corporate office with CrossRoads and Redwood. No further relationship besides sharing SOME staff and SOME office space. For example, I am part of an initiative to form better relationships with our owners groups. It is the goal of Livin Lite to have better participation on the forums, as well as on social media. That way, when you guys have good and bad experiences...they are being heard and passed on to those who can help. I am so sorry that I wasn't able to help when you had your frustrating experience, but should you ever need help like that again, I am only a direct message or an email away!
Thanks!
Christian