Progressive Industries EMS Warranty-My Story

Started by GrampaKilt, May 22, 2019, 02:50:29 PM

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GrampaKilt

It seems there was a time that the lifetime warranty on PI products only applied if the units were installed by authorized dealers. Herein is my experience-it couldn't be more the opposite.

The install of EMS-LCHW30 was all good until I decided to add a remote bypass rocker switch. I didn't do adequate research on the wiring, and my rudimentary knowledge of electronic circuitry clearly was not adequate. The EMS became 'dead'. Thinking I could just change out a module, I called tech support. They would need more information, but just before ending the call, I mentioned a burning smell when applying power to the unit. Immediately, the tech fellow says he needs talk to a senior tech and would call back. Senior tech called back stating PI will replace the whole unit under warranty.

GK-'but assuredly this is my fault'.

Tech-'who says assuredly, nowadays? That's OK and BTW, one of the remote bypass wires connects to a blank terminal under the input neutral.'

GK-'I will name my first born after you' or something like that...

The replacement unit arrived yesterday. GK

Paul

2014 Ford Escape
2015 Camplite 13QBB
2016 Ford F150
2018 Ford F150
2018 Camplite 21BHS